Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Cathedral of Mallorca

What is the architectural style of the Cathedral of Mallorca?

The cathedral is a premier example of Levantine or Catalan Gothic architecture, known for its significant horizontal reach and slender interior columns.

Why is the cathedral often called the Cathedral of Light?

It earned this name due to its 61 stained-glass windows and a massive rose window that fill the interior with vibrant natural light.

What is unique about the cathedral’s location?

Unlike most Gothic cathedrals, it was built directly on the Roman walls overlooking the sea, on the site of the former Great Mosque of Mayurqa.

Who were the major artists involved in the cathedral’s restoration?

Modernist architect Antoni Gaudí led a significant renovation in the 20th century, while contemporary artist Miquel Barceló created the ceramic mural in the Blessed Sacrament Chapel.

What is the significance of the “Gothic Eye” rose window?

Measuring approximately 12 meters in diameter, it is one of the largest Gothic rose windows in the world and contains over 1,200 pieces of glass.

What is the “spectacle of light” that occurs at the cathedral?

Twice a year, on February 2nd and November 11th, sunlight projects a reflection of the main rose window onto the opposite wall to form a figure-eight shape.

Are there royal tombs located inside the cathedral?

The Royal Chapel houses the tombs of King James II and King James III, the historic monarchs of the Kingdom of Mallorca.

What is the dress code for entering the cathedral?

Visitors must wear respectful clothing that covers the shoulders and ensures that shorts or skirts reach at least mid-thigh.

Can I visit the cathedral on Sundays?

The cathedral is closed for tourist visits on Sundays to accommodate religious services, though the public is welcome to attend Mass.

Is there an elevator to access the rooftop terraces?

There is no elevator access, as the terraces are only reachable via a steep spiral staircase consisting of 215 steps.

Are there luggage storage facilities on-site?

The cathedral does not provide lockers or storage for large bags and suitcases, so these items must be left at your accommodation or in city lockers.

When is the best time of day to visit for lighting?

The interior lighting is most impressive during the early morning hours when the sun passes through the eastern rose window.

Can I take photographs inside the building?

Photography for personal use is permitted, but the use of flash, tripods, or professional filming equipment is strictly prohibited.

How can I avoid long wait times at the entrance?

It is highly recommended to purchase tickets online in advance to bypass the physical ticket office queues during the busy summer season.

Need more help?

Tourism Tickets – Help Center